Returns

Returns Policy

If you wish to return any purchase please fill out the RETURNS FORM below prior to returning.

We will then issue you with a RETURNS NUMBER.

Returns cannot be accepted without submitting the Returns Form first.

** please note Silver Dove Memorial items cannot be rerurned unless faulty. Orders for memorial items cannot be cancelled once the process has begun as they are custom made

Returns Form
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At Lookswell Gifts & Home Interiors we are determined to go to every length to ensure that you are a happy customer. We therefore offer a 'No Quibbles' guarantee. This means that if for any reason you are unhappy with your purchase you can return it.

Before you request the return of a product, please ensure you have read through our returns policy.

Returns Process:
1. Email using our contact form to receive a Returns Authorisation Code.
2. Complete a Returns Form so we can process your return correctly.
3. Put your item(s) into a protective box or other suitable protective packaging and post to the returns address below. Don't forget to enclose the returns form!
Please note: If you return your item without the Returns Authorisation Code then the processing of your return may be delayed.
Returns Policy

For Non-Faulty Goods

If you have had a change of heart you must return the item to Lookswell Gifts & Home Interiors unused and in its original condition within 7 days starting from the day after the delivery has been received. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers if appropriate.

All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.

* for clothing / fashion items - returns will not be accepted if the tags have been removed. Any clothing items to be returned must be in un used condition and not soiled by make-up etc or damaged.

Exceptions  

We regret that we cannot accept returns on the following non-faulty products:

  • The products(s) has/have been personalised, made to order or customised in any way.
  • The product(s) is/are perishable.
  • The non-faulty product does not arrive at Lookswell in a resalable condition.  In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
  • The product(s) are toiletries or cosmetic items
  • The product(s) are earrings.

For Faulty Goods

If the product you have ordered is faulty you have 30 days in which to return it.  Parcels or items damaged in transit must be verbally reported to Lookswell Gifts & Home Interiors before 3.00pm the next working day following delivery, and also by email within 3 days. 

When returning faulty items we may still ask you to return goods yourself. On receipt we will reimburse the costs incurred*. We shall pay you a reasonable* postage amount for the return of the product. We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery) but it may be necessary for us to arrange to collect certain items via a courier.

* Please obtain a proof of postage costs so we can reimburse you the full amount.

*Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary).  If the postage costs are going to exceed £10 please contact us  for further advice.

Exceptions

  • If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods.

Refunds
We will not confirm that we have received your return.  After receipt of your goods we aim to issue refunds within 14 working days. The cost of your item will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.

Cancellations

If you wish to cancel an order please contact our Customer Services Team on 0845  5 192 174 or email us  contacr.lookswell.co.uk. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items. 

This returns policy does not affect your statutory rights.