| We endevour to send all orders out (in stock items) within one working day, in most cases, on the same day if possible, with the exeption of Silver Dove Memorial Jewellery containing ashes or hair as these are made to order. Delivery Terms and Conditions Certain UK addresses are subject to different rates and timescales. These exceptions are listed below. Please note: that our couriers do not deliver on Bank Holidays including Good Friday. The delivery will be made the next working day. * Some products are an exception to this as they are despatched direct from our suppliers and will have a longer delivery time. Out of Stock Products If a product is out of stock, the majority of the items listed will be marked as Sold Out. Some items give you the opportunity to pre order - you will then be kept up to date with expected stock delivery dates and your item sent out to you as soon as it becomes available. For fashion / clothing items, stock limits change regularly, so please allow up to 30 days for delivery under some circumstances.
Pre Order Products If an item is temporarily out of stock then there may be an option to Pre-order, which will allow you to place an order for the item prior to it coming into stock. As soon as the item comes into stock the order will be processed and shipped out to you. Exceptions There are however a few exceptions to the standard delivery terms. These are: - UK islands, e.g. Isle of Wight, Jersey, Isle of Jura, etc.
- Northern Ireland.
- Parts of the Scottish Highlands.
- Parts of Scotland.
Many of our smaller products are dispatched via Royal Mail to the above areas and will still maintain the standard delivery status. *Please contact us prior to ordering so that we can arrange a quote Silver Dove will endeavour to dispatch these products within the said dispatch times, and in the vast majority of cases, we will actually dispatch earlier than the allotted time. We endeavour to meet our products estimated dispatch times on all orders placed before 3:00pm Monday - Friday. Orders placed after 3:00pm will be processed the following working day. Please note this excludes weekends and public holidays. For example, an order placed at 4:00pm on a Friday will not be processed for dispatch until the following Monday. Non Delivered Goods If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item (subject to stock availability) or refund you We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail. Undelivered items that are made to order, personalised etc will not be eligible for refund. There will be a charge to resend the item if it is returned to use due to incorrect postal information or if the item is not collected from the post office. |